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Troubleshooting Slow Streamyx Connection
Posted by admin on Aug 14, 2008 in How to
How to Troubleshooting Slow Streamyx Connection
When you facing slow Internet connection with Streamyx, please do the following before you call TM NET or other technical guys.
Do a speed test @ http://202.188.95.52:8080/speedometer/
Click Step 1 to install JRE, otherwise, go to Step 2 and choose the nearest server, your streamyx package and click Start Test
When you totally cannot connect to Internet
Firstly, please make sure you do not have any overdue bill. 
- Try to restart your modem/router
- Restart your computer
- Normally the Internet connection will become better after restart.
If the above actions still cannot bring you online, please follow the instruction below
- Bypass splitter/ micro filter/ fax machine/ lightning protector
- Stand alone connection, from wall socket to modem only ( means no parallel line, no splitter, no hub )
- Flush DNS
- For Windows 98 / ME
- Click on Start button, go to run
- Type winipcfg and then click OK
- Select your network card name from the adapter drop=down menu
- Click on Release button
- The IP address should display 0.0.0.0
- Then click Renew All and click OK to close the window
- For Windows 2000/XP
- Click on Start button, go to run
- Type command, click OK
- Type in ipconfig/flushdns then press Enter
- Make sure the result is Successfully flushed the DNS Resolver cache
- Type exit and press Enter to close the window
- For Windows Vista
- Click on the Microsoft Vista Start logo in the button left corner of the screen
- Click All Programs, click Accessories, right click on Command Prompt
- Select Run As Administrator In command window type in ipconfig/flushdns
- Press Enter
- You should able to see Successfully flushed the DNS Resolver cache
- For Mac OSX
- Double click on Macintosh HD
- Click on Applications, followed by Utilities
- Locate Terminal.app Double click it
- A new Terminal will open, type ipconfig at the command prompt
- Type lookupd-flushcache to flush DNS
- Switch off the modem, unplug/ re-plug all cables, wait for 5 to 10 minutes before switching on the modem
- Configure DNS as below
- Preferred DNS Server: 202.188.0.133
Alternative DNS Server : 202.188.1.5
- Clear Temporary Files, Delete Cookies and Delete Files under Internet Options
Reboot computer and modem/router
If you still fail to connect to Internet, the final step is call TM NET. ?
